RETURNS & EXCHANGES

Returns & Exchanges Policy – Jomio

At Jomio, customer satisfaction is our top priority. We take pride in offering premium leather footwear designed in-house by our team and produced with care, precision, and attention to detail. If your purchase does not fully meet your expectations, we provide a clear and transparent returns and exchanges policy to assist you.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 14 days from the date you receive your order.

To be eligible, all of the following conditions must be met:

  • Items must be unused, unworn, and in original condition

  • All original tags, accessories, and packaging must be included

  • Custom-made or personalized items, Final Sale products, and hygiene-sensitive items are not eligible for return or exchange

  • Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect upon arrival

Jomio reserves the right to refuse any return or exchange that does not comply with the above conditions.

2. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team at:
📧 support@jomio.shop

When contacting us, please include:

  • Your order number

  • A brief explanation of the reason for the return or exchange

  • Proof of purchase (order confirmation email or receipt)

Once your request is reviewed and approved, we will issue a Return Authorization along with detailed return instructions.

3. Return Process

After receiving your Return Authorization, please follow these steps:

  1. Repack the item securely in its original packaging

  2. Include the Return Pro-Forma Invoice Form provided by our support team

  3. Ship the package to the return address specified in our instructions

We strongly recommend using a trackable and reliable shipping service, as Jomio is not responsible for return packages that are lost, delayed, or undelivered during transit.

4. Refunds & Exchanges

  • Approved refunds are processed after the returned item is received and inspected

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on the payment provider

  • Exchanges are subject to product availability

5. Contact Us

If you have any questions or need further assistance regarding returns or exchanges, please contact our support team:

📧 Email: support@jomio.shop
🌐 Website: https://jomio.shop