FAQS

Frequently Asked Questions (FAQ) – Jomio

1. How do I place an order?

Browse our collection on jomio.shop and select the product you wish to purchase.
Add the item to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order.

Once your order is placed, it will be carefully reviewed, prepared, and processed by our team.

2. What payment methods do you accept?

We accept secure payments via:

  • Visa

  • MasterCard

  • American Express

  • PayPal

All payments are processed through encrypted and trusted payment gateways to ensure a safe and secure checkout experience.

3. Is my payment information secure?

Yes. All transactions are securely processed through trusted payment providers, including PayPal.
Jomio does not store your credit or debit card information on our servers.

4. How long does shipping take?

  • Order processing time: 3–5 business days

  • Estimated delivery time (United States): 10–14 business days after shipment

Once your order has been shipped, a tracking number will be sent to your email.

5. Can I track my order?

Yes. After your order is shipped, you will receive a confirmation email with a tracking number.
You can track your shipment directly on the carrier’s website using the provided link.

6. What is your return policy?

We offer a 14-day return and exchange policy from the date you receive your order.

To be eligible:

  • Items must be unused and unworn

  • Items must be returned in original packaging with all tags and accessories included

Please note: Customized or personalized items are not eligible for return, unless they arrive damaged or defective.

7. How do I request a return or exchange?

Please contact our support team within 14 days of receiving your order.
Our team will provide clear, step-by-step instructions to guide you through the process.

📧 Email: support@jomio.shop

8. What if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us as soon as possible and include:

  • Your order number

  • Clear photos showing the issue

After review, we will arrange a replacement or issue a full refund promptly.

9. Can I change or cancel my order?

Order changes or cancellations may be requested within 24 hours of placing your order.

After this period — or once order processing or shipping preparation has begun — changes or cancellations may no longer be possible. Please contact us as soon as possible for assistance.

10. How can I contact customer support?

Our customer support team is always happy to assist you.

📧 Email: support@jomio.shop
🌐 Website: https://jomio.shop