REFUND POLICY

Refund Policy – Jomio

At Jomio, we are committed to delivering high-quality leather footwear designed in-house by our team and crafted with care and precision. Customer satisfaction is important to us, and this Refund Policy outlines the conditions and process under which refunds may be approved.

1. Refund Eligibility

Timeframe

Refund requests must be submitted within 14 days from the date you receive your order.

Item Condition

To qualify for a refund, returned items must be:

  • Unused and unworn

  • In original condition

  • Returned with all original packaging, tags, and accessories intact

Items showing signs of wear, misuse, damage, or missing components may not be eligible for a refund.

Proof of Purchase

A valid order confirmation or receipt is required for all refund requests.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Sale, discounted, or clearance items

  • Customized or personalized products (including special size, color, or design requests),
    unless the item is received damaged, defective, or incorrect

3. How to Request a Refund

Contact Customer Support

To request a refund, please contact our support team at:
📧 support@jomio.shop

Please include the following details in your email:

  • Order number

  • Item(s) information

  • Reason for the refund request

Approval Process

All refund requests are subject to review. If approved, our support team will provide detailed return instructions along with the designated return address.

Return Shipping

Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect upon arrival.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. Jomio is not responsible for return packages that are lost, delayed, or undelivered during transit.

4. Refund Processing

Once the returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 7–14 business days, depending on your payment provider

Please note:
Original shipping fees are non-refundable, except in cases where the item is damaged, defective, or incorrect.

5. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  1. Recheck your bank account or PayPal balance

  2. Contact your credit card provider (processing times may vary)

  3. Reach out to your bank or PayPal support team

If you have completed the steps above and still have not received your refund, please contact us at:
📧 support@jomio.shop